When you buy a policy you will receive an email sent to the email address you put on the policy application to activate your online account. Click the activate link in the email to set a password. You can now login using this email address and password.
If you have forgotten your password you can use the 'forgot password' link at the bottom of the sign in page. Enter your email address and you will be sent an email to change your password.
First of all ensure you are using a supported browser (Internet Explorer 11 +, Microsoft Edge, Firefox, Safari or Google Chrome). You may experience difficulties if not using one of these browsers. If you're unsure use what browser to find out.